A piece of equipment with warranty has broken down. What should we do?
December 22, 2014Read moreAccording to regular rules of warranty service, the equipment has to be delivered to LABOCHEMA equipment servicing department, in its original packaging if at all possible. It is important to have the warranty card and / or a copy of the VAT invoice and...
Is it possible to sign an agreement for equipment servicing and repairs? How can this be done?
December 22, 2014Read moreLong-term equipment maintenance (technical servicing, preventative servicing and repairs) can be carried out by LABOCHEMA equipment servicing department upon request. Please contact us to find out more.
Could it happen that it will be cheaper to purchase a new piece of equipment than to get it repaired at your servicing department?
December 22, 2014Read moreIf LABOCHEMA equipment servicing department specialists were to inspect an instrument and decide that the price of the repairs can be close to half the price for a new piece of equipment or more, they will inform you about this matter before continuing the...
How long do repairs of the equipment delivered for servicing at LABOCHEMA take?
December 22, 2014Read moreDepending on the nature of the failure, usual equipment servicing takes 1 to 5 days. At times, if the repair requires ordering parts from the manufacturer, it might take about 4 weeks.
Can the pH electrode be kept in the distilled water in between the measurings?
December 22, 2014Read moreYes, the time intervals between the measurings aren’t long. The longer the electrode stays in distiller water, the faster it ages. If you are not working with the electrode for longer than an hour, our recommendation is to keep it in the solution specified...
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